Shipping & Returns

Shipping Policy
We absolutely do our best to get your order out for delivery as soon as possible, we know your pooch is waiting! In-stock items often ship within 2 business days, and our average delivery time to you is 5-7 business days after the item has left our boutique in Tampa, Fl via UPS Ground.

• In the event that your item is not in-stock or is back ordered from the designer/manufacturer it will be ordered immediately for you. Therefore this could lengthen the delivery time to you, which in most cases is not more than 14 business days.
• In order to offer a unique selection of merchandise, many of our items are shipped directly from the designer. Therefore, items ordered together may not always arrive in the same box.
• Please keep in mind delivery times and rates are subject to change, based on holiday and peak periods as well as the prevailing rates of the carriers used.

Custom Orders
Custom made orders could take up to 2-3 weeks to ship after your order is placed. Please refer to the product description for further expected delivery times set for each product. If we, or the designer cannot ship within that period or there will be a delay, we will notify you by email.

For an additional charge, some items can be shipped overnight. Please contact us at info@shopdowntowndogs.com or call us at 866.367.DOGS or 813.250.3647 for expedited shipping options.

Who will deliver my package?
We use UPS for fast, reliable service. Most importantly, you will receive a tracking number so you can trace your package every step of the way. The UPS tracking service will provide you with information about your package as it moves through the UPS system to your destination.

Shipping Rates
Our shipping prices are based on amount of total purchase and include an insurance fee that is calculated according to your total as well. The table below is our shipping rates for UPS ground going to any of the 48 states.

Sales Tax
If you are a Florida resident or shipping to a residence in the State of Florida, your order will incur a 7% sales tax.

Return Policy

All food & treats, carriers, beds, blankets, play pens, sale, and custom ordered items are FINAL SALE

We want you and your pooch to be happy with your purchase. If any Downtown Dogs website purchase fails to meet your expectations, simply return your merchandise to us in its original and unused condition including any instructions, packing material, etc. within 14 days of receipt of the package for a:

• Refund (less shipping cost and a 20% restocking fee)
• Exchange, or
• Store Credit

Our apologies, but we cannot accept returns on the following merchandise because of the following reasons:

• Custom & Hand Made Orders: Please note details within each item's description before making your final decision. This also includes personalization of any kind (pet tags, monogrammed bowls, etc.)
• Carriers, beds, blankets and play pens/houses – Due to health regulations, we cannot accept returns on these items. Therefore, please note details, sizes, weight restrictions, etc. before making your final decision.
• Treats, foods and other perishables - Due to health regulations, these items are final sale and non-returnable.
• Used Items - If any item returned to us shows signs of use including stains, dirt, pet hair, stretching, chewed on, holes/rips, or smells of any kind-we will NOT ACCEPT as a return. No credit will be given and the merchandise will be returned to them.

Please note: We do not issue refunds for returned merchandise after 14 days of receipt, or is not in its original new condition. All sale, personalized, custom and perishable food items are final sale and cannot be returned. Sorry, we do not reimburse shipping charges for returned items from you.

Where do I send my item for return/exchange?

Please send items with packing receipt to:
Downtown Dogs
Hyde Park Village
Attn: Returns
1631 W. Snow Cir
Tampa, Fl 33606

*On the packing receipt please let us know the reason for the return and/or what you would like the merchandise exchanged for.

*For your protection, we suggest you send your return via UPS, FedEx, or US Mail with insurance + delivery confirmation for tracking purposes.

Non-Deliverable, Refused, & Unclaimed Orders

If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will attempt contact via phone and/or email if provided. If no response is received, the customer will be charged with the appropriate shipping charges and a 25% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages (including invalid/unknown/insufficient address) will require a duplicate re-shipping charge + $5.

You affirm that if you make any purchase through our e-boutique, you have read these policies and understand, agree, and consent to its provisions.