We absolutely do our best to get your order out for
delivery as soon as possible, we know your pooch is waiting! In-stock items
often ship within 2 business days, and our average delivery time to you is 5-7
business days after the item has left our boutique in Tampa, Fl via UPS
- In the event that your item is not in-stock or is back ordered from the
designer/manufacturer it will be ordered immediately for you. Therefore this
could lengthen the delivery time to you, which in most cases is not more than 14
- In order to offer a unique selection of merchandise, many of our items are
shipped directly from the designer. Therefore, items ordered together may not
always arrive in the same box.
- Please keep in mind delivery times and rates are subject to change, based on
holiday and peak periods as well as the prevailing rates of the carriers used.
Custom made orders could take up to 2-3 weeks to ship
after your order is placed. Please refer to the product description for further
expected delivery times set for each product. If we, or the designer cannot ship
within that period or there will be a delay, we will notify you by email.
For an additional charge, some items can be shipped overnight. Please contact
us at firstname.lastname@example.org or call us at 866.367.DOGS or 813.250.3647 for
expedited shipping options.
Who will deliver my package?
We use UPS for fast, reliable service.
Most importantly, you will receive a tracking number so you can trace your
package every step of the way. The UPS tracking service will provide you with
information about your package as it moves through the UPS system to your
Our shipping prices are based on amount of total
purchase and include an insurance fee that is calculated according to your total
as well. The table below is our shipping rates for UPS ground going to any of
the 48 states.
Up to $50
If you are a Florida resident or shipping to a residence
in the State of Florida, your order will incur a 7% sales tax.
All food & treats, carriers, beds, blankets, play pens, sale, and custom ordered items are FINAL SALE
We want you and your pooch to be happy
with your purchase. If any Downtown Dogs website purchase fails to meet your
expectations, simply return your merchandise to us in its original and unused
condition including any instructions, packing material, etc. within 14 days of
receipt of the package for a:
- Refund (less shipping cost and a 20% restocking fee)
- Exchange, or
- Store Credit
Our apologies, but we cannot accept returns on the following merchandise because of the following reasons:
- Custom & Hand Made Orders: Please note details within each item's
description before making your final decision. This also includes
personalization of any kind (pet tags, monogrammed bowls, etc.)
- Carriers, beds, blankets and play pens/houses – Due to health regulations,
we cannot accept returns on these items. Therefore, please note details, sizes,
weight restrictions, etc. before making your final decision.
- Treats, foods and other perishables - Due to health regulations, these items
are final sale and non-returnable.
- Used Items - If any item returned to us shows signs of use including stains,
dirt, pet hair, stretching, chewed on, holes/rips, or smells of any kind-we will
NOT ACCEPT as a return. No credit will be given and the merchandise will be
returned to them.
Please note: We do not issue refunds for returned merchandise after 14 days
of receipt, or is not in its original new condition. All sale, personalized, custom and perishable food items are final sale and cannot be returned. Sorry, we do not reimburse shipping charges for returned items from you.
Where do I send my item for return/exchange?
Please send items with packing receipt to:
Hyde Park Village
1631 W. Snow Cir
Tampa, Fl 33606
*On the packing receipt please let us know the reason for the return and/or
what you would like the merchandise exchanged for.
*For your protection, we suggest you send your return via UPS, FedEx, or US
Mail with insurance + delivery confirmation for tracking purposes.
Non-Deliverable, Refused, & Unclaimed Orders
If an order is returned, refused or unclaimed by the customer due to customer
refusal, customer negligence/absence, or customer providing incorrect shipping
information, we will attempt contact via phone and/or email if provided. If no
response is received, the customer will be charged with the appropriate shipping
charges and a 25% restocking fee. Please make sure that the shipping information
on your order is correct and that someone will be available to receive your
package. All orders that require re-shipping at the request of the customer,
whether for returned, refused, unclaimed, or undeliverable packages (including
invalid/unknown/insufficient address) will require a duplicate re-shipping
charge + $5.
You affirm that if you make any purchase through our e-boutique, you have
read these policies and understand, agree, and consent to its