Contact Us / Returns & Exchanges

You can reach us anytime by emailing

Or you can call us, 813-250-DOGS (3647)

Visit us!

Downtown Dogs

1631 W. Snow Circle 

Tampa, Fl 33606 

Return Policy:

We happily accept Refunds/Exchanges within 7 days of purchase. Items must be in NEW condition, free of dog hair with original tags attached. For your pets health, we DO NOT allow returns or exchanges on BEDS, bowls, and carriers, these items are considered FINAL SALE.

Other FINAL SALE items include Silver Bones Pet Tags, or any other personalized or custom order item. 

If you would like to return your item(s), please make sure the item(s) meets our return policy requirements

Securely pack and seal the return merchandise and enclose the original receipt. Please ship back to the address below using an appropriate shipping box or envelope. Downtown Dogs is not responsible for return shipping costs. We recommend insuring and shipping the package with a trackable service.  We cannot accept responsibility for packages that we do not ship ourselves.  You will receive an email confirmation when your return has been accepted and processed.

Please ship eligible returns to:

Downtown Dogs

1631 W. Snow Circle, Tampa FL 33606 

We reserve the right to have separate online policies from our in-store policies.  Orders placed over the phone are treated like an in-store sale, and therefore subject to our in-store return policy.